Follow these steps to install the Splashtop SOS client for remote support on Windows and Mac.

Table of Contents

• Windows
• Mac

Windows

1. Open any browser - Google Chrome, Firefox, Microsoft Edge.
2. Enter  https://dartgo.org/sos-win
3. A downloadshould begin which will appear in the bottom left of your screen
   • You can also check your downloads folder if this file does not appear

4. Openthe file by clicking on it
5. A window will pop up asking "Do you want to allow this app to make changes to your Device"
   • Click Yes
6. The following window below will pop up. 
   • Share the code provided in the window with the technician. 

Mac

1. Open any browser - Safari, Firefox, Chrome.
2. Enter https://dartgo.org/sos-mac .
3. Check your download folder for Splashtop.dmg. Click Splashtop.dmg to open.
4. Click cancelin MacOS warning window

5. Open macOS Finder, under Location select Splashtop SOS
   • First, dragSplashtop SOS.app to Applications
   • Next, ejectSplashtop SOS under Locations

6. Open Applications, click Splashtop SOS to run, click open when macOS warning window appears.
7. Next, update macOS Security & Privacysettings (in System Preferences).
   • Click on the padlock iconto unlock and make changes.
   • The Splashtop client will pop the UI in the screenshot below to help you navigate to the three required areas that need to be allowed. (Note: This is a one time setup that is required the first time you launch the client).
   • Allow Splashtop SOS in Accessibility, Screen Recording, and Full Disk Access.

8. Quit and re-open Splashtop SOS client to allow the client to use the updated Security and Privacy settings.

9. Give the Service Desk tech the nine digit code to allow remote access.