The Airline Passenger Experience Association (APEX) awarded Kazakhstan’s Air Astana with a five-star rating in the major airline category.
The APEX award was based on third-party passenger reviews undertaken in partnership with TripIt, the highest-rated travel app in the world.
For the 2024 Award, passengers reviewed nearly one million flights on more than 600 airlines on a five-star scale covering five categories: seat comfort, in-flight service, food and beverages, entertainment system and Wi-Fi service.
This is the ninth time that Air Astana has received an APEX award.